Audio/Video Conferencing
Panoramic CameraConference BarPTZ CameraWebcamBluetooth Speakerphone
Integrated LED Wall
Lectern
Conferencing Display
Global United Kingdom Italy Spain Germany India Japan Mainland China
Unified Communication LED
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Unified
Communication
Three (3) Years Hot Swap Warranty
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Download Center
All products
Device Management Platform
Speakerphone
Conference Bar
Panoramic Camera
Webcam
PTZ Camera
altBM21
altBM11
altBM20
altUC W10
altUC W20
altUC W21
altUC P20
altUC P10
altUC S10
altUC S10 Pro
altUC S05
altUC M40
altUC M31
altMAXHUB Align
altBM21
MKT Assets
MAXHUB BM21_Leaflet.pdf
2021-11-301.6Malt
User Manual
MAXHUB UC BM21 User Manual.pdf
2021-11-30166Kalt
MAXHUB UC BM21 Specification.pdf
2021-11-30130Kalt
FAQ
General Questions
01
What is the RMA process?
- MAXHUB offers Return Material Authorization for our standard Unified Communication Products.
- Please fill in the Hot Swap Request Form if you encounter any issues when using the UC products. MAXHUB Aftersales Support Team will reach out to you shortly.
02
Do you provide onsite service?
Yes. To make an appointment for onsite service, please contact us via support@maxhub.com.
03
What are your service center's hours of operation?
Please email support@maxhub.com and we will respond by the next business day.
Webcam & Panoramic Camera
01
My camera cannot focus. What should I do?
1. Unplug and replug in your device.
2. Restart your computer.
3. Replace the connection cable.
4. Uninstall/re-upgrade the camera driver.
5. Try to upgrade the firmware by OTA.
6. 6. If the above operation does not resolve the issue, please contact us on https://support.maxhub.com/servicedesk/customer/portal/2
02
The built-in microphone works abnormally (can't pickup voice/noise, etc.). What should I do?
1. Unplug and replug in your device.
2. Restart your computer.
3. Replace the connection cable.
4. Uninstall/re-upgrade the camera driver.
5. Try to upgrade the firmware by OTA.
6. 6. If the above operation does not resolve the issue, please contact us on https://support.maxhub.com/servicedesk/customer/portal/2
03
My camera is not recognized by my computer. What should I do?
1. Unplug and replug in your device.
2. Restart your computer.
3. Replace the connection cable.
4. Uninstall/re-upgrade the camera driver.
5. Try to upgrade the firmware by OTA.
6. 6. If the above operation does not resolve the issue, please contact us on https://support.maxhub.com/servicedesk/customer/portal/2
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Warranty
MAXHUB offers a standard Three (3) Years Hot Swap Warranty for all of its standard UC products.
MAXHUB's commitment to quality and customer satisfaction is unsurpassed and so is our Customer and Technical Support Team.

To learn more about the standard warranty policy, please contact MAXHUB or reach out to our channel partners.
UC Consult & Hot Swap
Sign in with your account, then you can initial a service request, check the progress, and track all your Service Request easier.
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